PortalGuard Desktop
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- PortalGuard Desktop for MacOS Installation Guide
PortalGuard Desktop for MacOS is an optional client-side component that can be installed on MacOS laptop and desktop workstations. This requires users to login to their MacOS workstations with both their Active Directory domain account credentials and a second factor (2FA). This feature is ideal for more security conscious customers who need to enforce 2FA as
- PG Desktop Installation & Configuration Guide
Problem You need to protect your domain-joined workstations and/or servers with Two-Factor Authentication. Solution Install the PG Desktop Client with 2FA enabled. Quick Navigation Requirements Manual Installation and Validation Installation Via Silent Install Kit Appendix A: Requesting a Silent Install Kit!-
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- How to install PG Desktop via Group Policy
Problem You want to install PG Desktop on multiple machines without manually interacting with each one. You also do not have access to a 3rd party software deployment service. Solution Use Group Policy to deploy PortalGuard desktop along with an MST file to apply specific settings for your deployment. Requirements Access to Group Policy Management A Network Path
- MSSQLSERVER Service Won't Start After Uninstall of PGDesktop
Problem After uninstalling PG Desktop the MSSQLSERVER service won’t start. The Windows Application event log has an error in it claiming that the “perf-MSSQLSERVER-sqlctr14.0.3436.1.dll” can’t be loaded/found. This happens because the PGDesktop uninstall removes the msvcp120.dll and msvcr120.dll from the C:\Windows\System32 folder. Solution Hopefully, their
- How to Set Up a Security Policy for PG Desktop (PG IDaaS)
Problem You want to configure your PG IDaaS environment to support PG Desktop 2FA. Solution Follow the steps below to configure a PG IDaaS security policy for PG Desktop 2FA using Mobile Authenticator as the Default 2FA method with SMS and Email functionality as alternative methods. Requirements Access to the PG IDaaS Admin Panel How to Configure the Security
- How to Troubleshoot PG Desktop Issues
Problem You are having issues with your installation of PG Desktop and need to identify the issue. Solution Enable logging within PG Desktop and provide the necessary files to PortalGuard Technical Support. Enable Logging within PG Desktop and Generate Logging Important Note: Logging within PG Desktop is enabled per client via the registry. You must edit the
- Unable to Unlock Windows Client with PG Desktop Installed
Problem You’re not able to unlock your Windows client with PG Desktop installed. During the unlock process, you provide correct credentials and possibly a 2nd factor One Time Password, but PG Desktop won’t acknowledge they are correct or simply notes that you have provided an “Invalid Username”. Solution Configure the Resolution tab of the PortalGuard user repository
- Critical Vulnerability for the PG Desktop Client v6.6.0.1
Notification Date: 9/7/2023 Impacted Customers: Using PG Desktop Client v6.6.0.1 AND Using DUO Push MFA or BIO-key MobileAuth for MFA Description: There is a critical vulnerability specific to the PG Desktop client v6.6.0.1. This vulnerability allows users to bypass Multifactor Authentication when using either DUO Push or BIO-key MobileAuth as the secondary
- How to Determine PG Desktop Version
Problem You need to determine the version of the PG Desktop Client installed on a specific machine. Solution Follow the steps below to determine the PG Desktop Client version. Authenticate to the machine with the PG Desktop Client installed and launch the File Explorer. Navigate to the following path: C:\Windows\System32 Right-Click the ‘PGCredentialProvider.dll
- How to Set Up a Security Policy for PG Desktop (PG On-Premises)
Problem You want to configure your existing security policy to support PG Desktop 2FA. Solution Follow the steps below to configure the security policy for Desktop 2FA using Mobile Authenticator as the primary method, with phone (SMS) and email as alternative methods. Open the PortalGuard Configuration Editor and edit the desired security policy. Navigate to
- Changing the PG Desktop 2FA Login Tile Image
Problem You want to change the image displayed when logging into a Computer with PortalGuard Desktop 2FA Installed Solution The image files for the login tiles are saved in the C:\Windows\System32\ folder. There are three images in total here as defined in the registry entries for PortalGuard Desktop All PG Desktop registry entries can be found in the following
- PortalGuard Desktop
- How to Install PG Desktop
Problem You need to install PG Desktop on a target machine. You may also need to output the installer logs for troubleshooting purposes. Solution Execute PortalGuard Desktop(64-bit).msi through an administrative command prompt, adding a logging flag to the command if necessary. Ensure that the machine is joined to your Active Directory domain before installing
- List of Files Modified with PG Desktop Installation
Question What files are modified when PortalGuard Desktop is installed on my workstation? Answer C:\windows\system32 customPGDesktop2FATile.bmp libcrypto-1_1-x64.dll msvcp110d.dll msvcp120.dll msvcr110.dll msvcr120.dll npPGClient.dll PGCredentialPRovider.dll PGDesktop2FA-Enroll.bmp PGDesktop2FA-FPOnly.bmp PGDesktop2FA.bmp WebKeyLocalServicex64.dll WebKeyLoggerx64