Problem

You have received a Customized PortalGuard User Interface Package and Want to Put it in Place.

Solution

Follow the steps below to install a custom UI package received from a PortalGuard Technical Support Engineer.

Requirements:

• Download the .zip file containing the UI Package and save it to the PortalGuard Server.

  • If you do not have the .zip file or need access to download it, please submit a ticket to Technical Support:

    • KB: https://bio-key.atlassian.net/servicedesk/customer/portal/1/article/284786797

1. Prior to beginning, it is recommended that you take a snapshot of the PortalGuard server in case any issues occur. 

2. On the PortalGuard Server, extract the contents of the .zip file.

   • Prior to extracting the files, ensure the .zip is not 'blocked' by right-clicking the file and choosing 'Properties'.  If you see an option to 'Unblock' the file, please do so. 

3. Navigate to C:\inetpub\ and copy the current 'PortalGuard' folder.  

4. Paste the copy in place.

   • This should result in the creation of a 'PortalGuard - Copy' folder to use as a backup if any issues occur. 

5. Open the 'PortalGuard' folder in the current File Explorer window to view its contents. 

6. Move this File Explorer window to the left-hand side of your screen.

7. Open a new file explorer window and navigate to the extracted contents of the customized UI Package. Place that open File Explorer window on the right-hand side of your screen. 

8. Your screen should resemble the following:

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9. Highlight all files in the window on the right-hand side (i.e. the 'Customized PortalGuard UI Files') and 'Copy' them to your clipboard.

10. Right-click on the white-space in the window on the left-hand side (i.e. the 'Current PortalGuard UI Files') and choose 'Paste'.

11. When prompted by windows choose to 'Replace the files in the Destination':

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12. Run Command Prompt as an Administrator and execute the 'iisreset' command to ensure the website is read in correctly by the Web Server.

13. Navigate to C:\inetpub\PortalGuard and edit the 'PG_Custom_dotNET_Text.inc' file in Notepad++ (or another administrative text editor).

14. Locate the 'PG_RSRC_TIME' variable on line 5 and edit the value to reflect the current date in YYYMMDD format:

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15. Save the changes to the file.

16. Navigate to your PortalGuard website and test the login.