/
Adding Helpdesk Phone Number

Adding Helpdesk Phone Number

Owned by Stephen Call (Deactivated)
Last updated: Nov 11, 2021

Problem

You want to add your helpdesk phone number into the help text.

Solution

Change the hardcoded text in the 'pg_custom.js' file.

How to change the Helpdesk Phone Number in the 'pg_custom.js' file

  1. Navigate to the PortalGuard Server

  2. Open an Administrative Text editor (such as Notepad++)

  3. Open C:\inetpub\PortalGuard\_layouts\images\PG\js\pg_custom.js

  4. Search the file for: 'function getHelpDeskOTPPRompt()'

  5. Edit this function and the function below ( ‘function getInstrHDOTP()’ ) with the appropriate contact info

  6. Save the file and run an iisreset from an elevated cmd prompt

  7. You may need to refresh your login page a couple times for the JS change to take effect.