/
Adding Helpdesk Phone Number
Adding Helpdesk Phone Number
Problem
You want to add your helpdesk phone number into the help text.
Solution
Change the hardcoded text in the 'pg_custom.js' file.
How to change the Helpdesk Phone Number in the 'pg_custom.js' file
Navigate to the PortalGuard Server
Open an Administrative Text editor (such as Notepad++)
Open C:\inetpub\PortalGuard\_layouts\images\PG\js\pg_custom.js
Search the file for: 'function getHelpDeskOTPPRompt()'
Edit this function and the function below ( ‘function getInstrHDOTP()’ ) with the appropriate contact info
Save the file and run an iisreset from an elevated cmd prompt
You may need to refresh your login page a couple times for the JS change to take effect.
Related content
Configuring the Verbal Authentication HelpDesk Feature
Configuring the Verbal Authentication HelpDesk Feature
More like this
Help Desk User Lookup Not Returning Results
Help Desk User Lookup Not Returning Results
More like this
Allow Access to the PortalGuard Help Desk Console
Allow Access to the PortalGuard Help Desk Console
More like this
Allow Access to the PortalGuard Help Desk Console (IDaaS)
Allow Access to the PortalGuard Help Desk Console (IDaaS)
More like this
Creating Dynamic Links for The Help Desk Console and Admin Dashboard
Creating Dynamic Links for The Help Desk Console and Admin Dashboard
More like this
Allow Access to the PortalGuard Admin Dashboard
Allow Access to the PortalGuard Admin Dashboard
More like this